Ocean Freight

We are a company providing ocean freight services, such as shipping goods via container vessels or other maritime transport methods, with immense responsibilities to ensure the safe and efficient transportation of your valuable cargo. Our responsibilities encompass various aspects of ocean freight process:

Cargo Safety:

Ensuring the safe handling and stowage of cargo to prevent damage during transit.
Complying with international regulations for the transport of hazardous materials, if applicable.

Documentation:

Accurate and complete preparation of shipping documents, including bills of landing, packing lists, and customs declarations.
Compliance with customs regulations and requirements for import/export documentation.

Compliance with Laws and Regulations:

Adherence to international maritime laws and regulations, including those set forth by the International Maritime Organization (IMO).
Compliance with national and local laws governing ocean transportation.

Security:

Implementing security measures to prevent theft, tampering, or terrorism-related risks to cargo.
Complying with the International Ship and Port Facility Security (ISPS) Code and other security regulations.

Environmental Responsibility:

Minimizing the environmental impact of shipping operations, including compliance with emission control and ballast water management regulations.
Proper disposal of waste and adherence to anti-pollution measures.

Cargo Insurance:

Offering or facilitating cargo insurance to protect clients against potential losses or damage during transit.
Providing information on insurance options and requirements.

Customer Service:

Providing excellent customer service, including tracking and reporting on cargo status, addressing inquiries, and resolving issues promptly.

Vessel Maintenance and Safety:

Ensuring the seaworthiness and safety of vessels, including routine maintenance, inspections, and adherence to safety protocols.
Compliance with the International Convention for the Safety of Life at Sea (SOLAS) and other safety standards.

Cost Transparency:

Providing clear and transparent pricing, including freight rates, surcharges, and fees.
Informing customers about any additional charges or changes to the shipping contract.

Risk Management:

Managing and mitigating risks associated with cargo transportation, such as weather-related disruptions, delays, or port congestion.
Offering cargo tracking and visibility to help customers plan for potential disruptions.

Compliance with Trade Sanctions:

Ensuring compliance with international trade sanctions and embargoes imposed by governments and regulatory bodies.

Customs and Tariff Management:

Assisting customers with customs clearance and tariff-related matters.
Staying up-to-date with changes in customs regulations and tariffs.

Continuous Improvement:

Implementing processes for continuous improvement in efficiency, cost-effectiveness, and service quality.

In summary, we at SMR while providing ocean freight services is responsible for a range of activities and obligations to ensure the safe, secure, and compliant transportation of your valuable cargo while providing excellent customer service. Compliance with international regulations, safety measures, and environmental standards is crucial in this industry.

Air Freight

We are a company providing air freight services with huge responsibilities to ensure the safe, efficient, and reliable transportation of your valuable goods by air. Our responsibilities can be categorized into various areas:

Cargo Safety and Security:

Ensuring the safe handling and transportation of goods, including hazardous materials, in compliance with international regulations (e.g., IATA Dangerous Goods Regulations).
Implementing security measures to protect cargo from theft, tampering, and acts of terrorism in accordance with national and international aviation security guidelines.

Regulatory Compliance:

Adhering to national and international aviation regulations, such as those set forth by the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA), and relevant government agencies.
Obtaining the necessary permits, licenses, and certifications to operate as an air freight service provider.

Documentation and Record Keeping:

Accurate and timely completion of shipping documents, including air waybills, bills of lading, customs declarations, and other required paperwork.
Maintaining records of shipments, including tracking information, to provide customers with real-time updates on cargo status.

Customer Service:

Providing responsive customer support to assist clients with inquiries, booking, tracking, and issue resolution.
Ensuring transparency and effective communication with customers regarding shipment status, delays, and other relevant information.

Freight Handling and Packaging:

Properly handling, loading, and unloading of cargo to prevent damage or loss during transit.
Ensuring appropriate packaging and labeling of goods to meet safety and regulatory requirements.

Fleet Maintenance and Safety:

Regular maintenance and safety inspections of aircraft, ground handling equipment, and facilities to ensure the safety of cargo and personnel.
Compliance with safety standards and procedures, including those related to handling dangerous goods.

Environmental Responsibility:

Implementing environmentally responsible practices, such as fuel-efficient flight routes, emissions reduction strategies, and waste management, to minimize the environmental impact of air freight operations.

Timely Delivery:

Meeting agreed-upon delivery schedules and service level agreements (SLAs) with customers.
Having contingency plans in place for dealing with unforeseen delays or disruptions in the supply chain.

Risk Management:

Assessing and mitigating risks associated with air freight operations, including weather-related disruptions, geopolitical issues, and other potential challenges.

Training and Development:

Providing ongoing training and development for employees to ensure they have the necessary skills and knowledge to perform their jobs safely and efficiently.

Financial Responsibility:

Managing the financial aspects of air freight operations, including budgeting, pricing, cost control, and revenue management.

Overall, as a company offering air freight services we work to balance these responsibilities to provide a reliable and competitive service while prioritizing safety, security, and customer satisfaction. Compliance with regulations and industry standards is paramount to ensure the integrity of the air cargo supply chain.

Road Freight

We are a company providing road freight services, also known as a freight carrier or trucking services, have several responsibilities to ensure the safe and efficient transportation of goods. These responsibilities encompass various aspects of our operations, including legal, safety, environmental, and customer service considerations. Here are some of the key responsibilities while providing road freight services:

Transportation of Goods:

Safely transport goods from one location to another as specified in contracts or agreements.
Ensure that cargo is properly secured to prevent damage during transit.
Adhere to delivery schedules and timelines.

Compliance with Regulations:

Comply with all relevant federal, state, and local laws and regulations governing road transportation, including permits, licenses, and taxes.
Follow transportation safety regulations, such as those set by the Federal Motor Carrier Safety Administration (FMCSA) in the United States.

Vehicle Maintenance and Safety:

Maintain a fleet of roadworthy vehicles that meet safety and emissions standards.
Conduct regular inspections, maintenance, and repairs to ensure the safety of drivers and cargo.

Driver Training and Compliance:

Ensure that drivers are properly trained, licensed, and qualified to operate commercial vehicles.
Monitor and enforce hours-of-service regulations to prevent driver fatigue and ensure compliance with legal driving limits.

Environmental Responsibility:

Implement eco-friendly practices to reduce the environmental impact of road transportation, such as optimizing routes to minimize fuel consumption and emissions.
Comply with environmental regulations related to vehicle emissions and hazardous materials transport.

Risk Management and Insurance:

Carry appropriate insurance coverage to protect against accidents, cargo damage, and liability claims.
Implement risk management strategies to minimize accidents and mitigate potential risks.

Customer Service:

Provide excellent customer service, including communication regarding shipment status and expected delivery times.
Address customer concerns and complaints promptly and professionally.

Documentation and Record Keeping:

Maintain accurate records of shipments, including bills of landing, delivery receipts, and other relevant documents.
Keep records of driver qualifications, vehicle maintenance, and safety inspections.

Security:

Implement security measures to protect cargo from theft, vandalism, and tampering.
Comply with security protocols and regulations, especially for transporting sensitive or high-value goods.

Emergency Response:

Develop and communicate emergency response procedures in case of accidents, spills, or other incidents on the road.
Provide training to drivers on emergency protocols.

Fair Business Practices:

Conduct business with integrity, honesty, and transparency in all dealings with customers, partners, and employees.
Ensure fair and competitive pricing for services.

Continuous Improvement:

Continuously assess and improve operations, including efficiency, safety, and environmental practices.
Stay updated on industry trends and technology advancements.

By fulfilling these responsibilities, we as a company providing road freight services have built a strong reputation, maintain compliance with regulations, and ensure the safety and satisfaction of both customers and employees.

Expedited Services

The responsibility of SMR for expedited services primarily revolves around meeting the expectations and commitments made to customers who have opted for expedited or fast-track services. Expedited services are often chosen by customers who require quicker delivery, faster processing, or priority handling of their orders or requests. Here are some of our key responsibilities as a company offering expedited services:

Timeliness:

The company must ensure that expedited services are delivered or completed within the promised timeframe. This includes meeting deadlines for shipping, processing orders, or providing services faster than standard options.

Quality:

While speed is important, the company should not compromise on the quality of the product or service being provided. Quality assurance remains a core responsibility even when expediting.

Communication:

Keeping customers informed about the progress of their expedited service is crucial. Regular updates, tracking information, and clear communication about any delays or issues are essential to maintain trust.

Transparency:

The company should be transparent about the costs associated with expedited services. Customers should know what they are paying for and what to expect in terms of faster delivery or processing times.

Customer Support:

Offering responsive and helpful customer support is vital. Customers may have questions, concerns, or special requests related to their expedited orders, and the company should be ready to assist.

Efficiency:

Companies must have efficient processes in place to handle expedited orders. This may involve prioritizing these orders, optimizing workflows, and allocating resources accordingly.

Resource Management:

Managing resources, including manpower, equipment, and inventory, is essential to ensure that expedited services can be consistently delivered without overburdening the company’s capacit

Contingency Planning:

Anticipating and planning for unforeseen circumstances, such as weather delays, equipment failures, or other disruptions, is crucial to minimize the impact on expedited services.

Customer Satisfaction:

The ultimate responsibility is to ensure that customers are satisfied with the expedited services they receive. This may involve seeking feedback, addressing issues promptly, and continuously improving the expedited service offering.

Legal and Regulatory Compliance:

Companies offering expedited services should adhere to all relevant laws and regulations, especially those related to shipping, transportation, and consumer protection.

Ethical Considerations:

Responsible companies should also consider ethical factors, such as fair treatment of employees involved in expedited service delivery and environmentally friendly practices when possible.

Documentation and Records:

Maintaining accurate records of expedited transactions, including order details, delivery receipts, and any special instructions or requests, is important for accountability and customer service.

In summary, SMR as a company offering expedited services has the responsibility to fulfill customer expectations for faster delivery or processing while maintaining quality, transparency, and efficiency. Meeting these responsibilities is crucial for customer satisfaction and the overall success of yours and our business.

Warehousing Services

We as a company providing warehousing services hold several responsibilities ensuring the efficient and safe storage and management of goods for our clients. Our responsibilities varies depending on the specific terms of the warehousing agreement and the nature of the goods being stored, but here are our some common responsibilities:

Safe Storage:

The primary responsibility of a warehousing company is to provide a safe and secure environment for the storage of goods. This includes maintaining appropriate temperature and humidity levels, security measures such as surveillance cameras and access controls, and fire prevention and safety measures.

Inventory Management:

The company is responsible for accurately tracking and managing the inventory of goods stored in the warehouse. This involves keeping records of incoming and outgoing shipments, conducting regular inventory checks, and ensuring that the goods are stored in an organized manner.

Quality Control:

Depending on the nature of the goods, the company may be responsible for conducting quality control checks to ensure that the goods remain in good condition while in storage. This might include periodic inspections, temperature monitoring, and handling procedures.

Handling and Transportation:

The company may be responsible for handling and transporting goods within the warehouse, from the point of arrival to their designated storage location and from storage to the point of dispatch. This includes using appropriate equipment and procedures to minimize the risk of damage.

Documentation:

Maintaining accurate records and documentation is crucial. This includes keeping records of inventory, receipts, shipping and receiving documents, and any other relevant paperwork.

Security:

Ensuring the security of the goods is a key responsibility. This involves protecting the warehouse from theft, vandalism, and unauthorized access. Adequate security measures are in place, such as alarms, security personnel, and surveillance systems.

Insurance:

Many warehousing companies are responsible for insuring the goods they store. This ensures that clients are compensated in case of loss or damage to their goods while in storage. The specific terms of insurance will be outlined in the warehousing agreement.

Compliance:

Warehousing companies must comply with all relevant laws and regulations, including those related to the storage and handling of specific types of goods (e.g., hazardous materials). Compliance with safety, environmental, and health regulations is crucial.

Communication:

Effective communication with clients is essential. The company will provide regular updates on inventory levels, any issues or incidents that may arise, and the overall status of the goods in storage.

Customized Services:

Depending on the agreement with our clients, the warehousing company may provide additional services such as labeling, packaging, and order fulfillment.

It’s important to note that the specific responsibilities of our warehousing services can vary widely depending on the terms of the contract and the type of goods being stored. We ensure that both parties have a clear understanding of their respective responsibilities and obligations outlined in a formal warehousing agreement.

Packaging & Storaging Services

A company that provides packaging and storage services typically has several responsibilities to ensure the safe and efficient handling of their clients’ goods. These responsibilities can vary depending on the specific nature of the services offered, but here are some common ones:

Client Consultation:

Our company works closely with clients to understand their packaging and storage needs. This involves assessing the type of items to be stored, their size, fragility, and any special requirements.

Packaging:

Properly packaging items for storage or transportation is a critical responsibility. This may include providing suitable packing materials, packing fragile items securely, and labeling packages for easy identification.

Storage Facilities:

Our company maintains secure and climate-controlled storage facilities. These facilities should be clean, pest-free, and equipped with adequate security measures to protect clients’ belongings.

Inventory Management:

Accurate tracking and management of inventory is crucial. The company should have systems in place to record and monitor items entering and leaving storage facilities. This helps ensure that clients can easily access their stored items and that nothing is lost or misplaced.

Security:

Ensuring the security of stored items is a top priority. This involves implementing security measures such as surveillance cameras, access controls, and alarms to prevent theft or damage.

Climate Control:

Depending on the nature of the items being stored, the company may need to provide climate-controlled storage options to protect against temperature and humidity fluctuations.

Insurance:

Our partners offer insurance options to protect clients’ belongings against damage or loss while in storage or during transportation. It’s essential to clearly communicate the terms and options for insurance coverage.

Transportation Services:

Our partners also offer transportation services to move items to and from storage facilities or to other locations. When this service is provided, ensuring the safe transportation of items is a significant responsibility.

Compliance with Regulations:

The company adheres to all relevant laws and regulations related to packaging, storage, and transportation, including environmental regulations and safety standards.

Customer Service:

Providing excellent customer service is vital. This includes responsive communication, addressing client concerns promptly, and assisting clients with their storage and packaging needs.

Emergency Response:

Being prepared for emergencies, such as fires, floods, or other disasters, and having contingency plans in place to protect clients’ belongings is essential.

Fees and Billing:

Clearly outlining fees, billing procedures, and payment terms is important to maintain transparency and trust with clients.

Maintenance and Repairs:

Regular maintenance of storage facilities and equipment used for packaging and storage is necessary to ensure the safety and integrity of stored items.

In summary, we as a company providing packaging and storage services have a significant responsibility to protect and manage our clients’ belongings safely and efficiently. Meeting these responsibilities not only ensures client satisfaction but also helps maintain our company’s reputation and credibility in the industry.